Question 1

What is your refund policy?

Accepted Answer

Admissions, attractions, arcade credits, party deposits, and most purchases are non-refundable. If you have questions about a purchase, contact your local Cosmic Air and management can assist.

Question 2

Why should I celebrate my party at Cosmic Air?

Accepted Answer

Cosmic Air makes birthdays easy, fun, and memorable with party packages that may include attractions, food, a dedicated party area or room, and a Party Captain or Party Host to help with the details.

Question 3

What does the Cosmic Café offer?

Accepted Answer

The Cosmic Café offers freshly prepared food, snacks, desserts, and beverages for guests of all ages. Menu items may vary by location.

Question 4

What is Galaxy Arcade?

Accepted Answer

Galaxy Arcade features a wide variety of games for guests of all ages, from classic favorites to newer interactive games.

Question 5

What types of groups does Cosmic Air accommodate?

Accepted Answer

Cosmic Air hosts school field trips, church groups, youth organizations, sports teams, daycare centers, summer camps, homeschool groups, corporate events, team-building activities, holiday parties, and private celebrations.

Question 6

What are your hours?

Accepted Answer

Operating hours may vary by location and season. Please visit the Hours & Locations or Plan Your Visit page for the most up-to-date hours before planning your visit.

Question 7

What attractions are included with admission?

Accepted Answer

Adventure attractions are included with the purchase of an admission pass. Attraction availability may vary by location. Arcade games, bowling, the LED Floor, bumper cars, and other premium attractions may require an additional purchase.

Question 8

What admission options do you offer?

Accepted Answer

Cosmic Air offers a variety of admission options depending on the location, including timed jump passes, all-day admission, toddler specials, homeschool specials, and seasonal promotions. Visit your local park's pricing page for current options.

Question 9

Why is a waiver required?

Accepted Answer

A signed waiver helps ensure guests understand the inherent risks associated with participating in attractions and supports a safe, enjoyable experience for everyone.

Question 10

Are all-day passes available?

Accepted Answer

Yes. Select locations and promotions may offer all-day admission passes. Availability may vary by location, season, and special events.

Question 11

What food do you serve?

Accepted Answer

Menu items may include pizza, chicken tenders, wings, fries, nachos, mozzarella sticks, snacks, desserts, ICEEs, fountain drinks, and more. Menu selections may vary by location.

Question 12

Are all attractions available at every location?

Accepted Answer

No. Many attractions are shared across locations, but some parks offer unique attractions and experiences. Visit your preferred location's page to see what that park offers.

Question 13

Who is required to sign a waiver?

Accepted Answer

All guests entering the facility, whether participating or not, must have a completed waiver on file. Guests under 18 must have the waiver signed by a parent or legal guardian.

Question 14

Is there a minimum number of guests for a group event?

Accepted Answer

Minimum group sizes may vary depending on the type of event and location, but Cosmic Air is flexible. Contact your local park for details and pricing.

Question 15

Where are your parks located?

Accepted Answer

Cosmic Air Adventure Park & Arcade currently has locations in Katy, Webster, and Humble, with Pasadena opening soon. Visit the Hours & Locations or Plan Your Visit page for addresses, phone numbers, directions, and current operating hours.

Question 16

What is your weather policy?

Accepted Answer

Cosmic Air is an indoor facility and remains open during most weather conditions. Severe weather, power outages, or emergencies may require temporary closures or adjusted operating hours.

Question 17

Is the Galaxy Arcade included with admission?

Accepted Answer

No. Galaxy Arcade games are sold separately and are not included with general admission. Arcade credits or timed play can be purchased and added to a game card.

Question 18

What party packages do you offer?

Accepted Answer

Cosmic Air offers a variety of party packages to fit different group sizes and budgets. Packages may vary by location.

Question 19

Can I purchase food without buying admission?

Accepted Answer

Yes. Guests may purchase food and beverages from the Cosmic Café without purchasing an admission pass.

Question 20

Do admission prices vary by location?

Accepted Answer

Yes. Admission pricing may vary by location. Please select your preferred park on the website to view current pricing.

Frequently Asked Questions

What is your refund policy?

Why should I celebrate my party at Cosmic Air?

What does the Cosmic Café offer?

What is Galaxy Arcade?

What types of groups does Cosmic Air accommodate?

What are your hours?

What attractions are included with admission?

What admission options do you offer?

Why is a waiver required?

Are all-day passes available?

What food do you serve?

Are all attractions available at every location?

Who is required to sign a waiver?

Is there a minimum number of guests for a group event?

Where are your parks located?

What is your weather policy?

Is the Galaxy Arcade included with admission?

What party packages do you offer?

Can I purchase food without buying admission?

Do admission prices vary by location?

How long is my waiver valid?

Do I need to purchase tickets in advance?

What attractions does Cosmic Air offer?

How do I play arcade games?

Do you offer group discounts?

What's included in a birthday party package?

What is your code of conduct?

Are all attractions included with admission?

Can I order food for my birthday party or group event?

How many guests are included?

Can I reload my game card?

Can schools schedule field trips?

Can I upgrade my admission pass?

What items are prohibited inside the park?

Can someone else sign a waiver for my child?

Can I purchase tickets at the park?

Can I purchase additional play time?

Do you offer pizza for parties?

Can I add more guests after booking?

Are there height, weight, or age requirements?

Do my arcade credits expire?

What happens if I don't complete a waiver?

Can I bring a firearm or weapon into the park?

Are reservations required?

Can I order additional food during my party?

Can I bring outside alcohol?

Do I need to print my online tickets?

Does my arcade timed play expire?

Where can I find the height and weight requirements?

Does Cosmic Air offer memberships?

Why are there height, weight, and age restrictions?

What if my child does not meet the attraction requirements?

Do you offer vegetarian options?

Is a deposit required?

Can I smoke or vape inside the park?

Are admission passes transferable?

Is there an admission fee for spectators?

When does my timed play start?

Do you offer halal food?

Is my deposit refundable?

Can management refuse admission?

What ages can enjoy Cosmic Air?

Can I share my arcade game card?

Can adults enjoy the attractions too?

How often are the attractions inspected?

Do admission passes expire?

What happens if I lose my game card?

Is there a toddler area?

What should guests wear when visiting Cosmic Air?

Are tickets refundable?

Can I reschedule my party?

What happens if a guest does not follow the rules?

Do you host corporate events and team-building activities?

Are your team members trained in safety?

Am I responsible for my personal belongings?

What should I do if someone is injured?

Can I win prizes?

What happens if I can't visit on the day I purchased my ticket?

Can I reserve a private room for my group?